Analytics

Who this is for: Duty lead, Office, Admin, Tenant owner
What you'll achieve: Review coverage health, duty load fairness, and notification reliability

Requires role

analytics.view

Steps

1. Open Analytics.
2. Set the From and To date range.
3. Review summary cards and the duty load table.

Summary cards

Metric	Meaning
Coverage filled %	How much of required cover was filled
Hard gaps	Unfilled hard requirements
Last-resort slots	Slots filled with last-resort staff
Acknowledgement rate	High-priority notifications acknowledged
Published days	Days published in the range
Notification failures	Delivery problems

Duty load table

Per-staff duty count and last-resort count — use this for fairness conversations (“who is carrying lunch duty?”).

Tips

• Compare a quiet week vs a sickness-heavy week
• Pair with Exports when presenting to SLT
• If last-resort counts are high, revisit grade priorities and duty tiers

What happens next

• Notification rules
• Today board